Shipping Policy

Understanding Our Shipping Policy

Processing Time
All orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed the next business day. You’ll receive an email notification with tracking information once your order has shipped.

Shipping Rates & Delivery Times

  • Standard Shipping:  – Delivery in 5-7 business days (calculated at checkout)

  • Expedited Shipping:  – Delivery in 2-3 business days (calculated at checkout)

  • Overnight Shipping:  – Next business day delivery (available only for select regions) (calculated at checkout)

Please note that shipping times may vary depending on the destination and the courier service.

International Shipping

We currently offer international shipping to select countries. Shipping fees and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply in their country.

Free Shipping Offers

We occasionally offer free standard shipping promotions. The free shipping offer will apply automatically at checkout when the minimum purchase requirement is met.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email or SMS (depending on your preferences). You can use the tracking number to monitor the status of your shipment. If you have any trouble tracking your order, please reach out to our customer support team.

Lost or Damaged Packages

We take great care to ensure your items arrive in perfect condition. However, in the rare event that your package is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We’ll work with you to resolve the issue promptly.

Address Errors

Please double-check your shipping address before completing your order. We are not responsible for any delays, lost packages, or additional fees due to incorrect or incomplete address details. If you notice an error after placing your order, please contact us as soon as possible to update the address.

Contact Us

If you have any questions or concerns regarding our shipping policy, don’t hesitate to reach out to our customer support team on our email info@themotionshop.de . We're here to help!

Overview of Our Shipping Policy

Our Shipping Policy is designed to provide clear and concise information regarding shipment timing, costs, and methods. This policy ensures that our customers understand what to expect when placing orders. We strive to deliver your items safely and on time because customer satisfaction is our top priority. Our shipping options are tailored to suit various needs, so you can choose what works best for you.

Shipping Methods and Costs

We offer various shipping methods that cater to different requirements. Standard shipping is generally the most economical option, but expedited services are available if you need your items sooner. Shipping costs may vary based on the selected method and the destination of your package. We aim to provide transparent pricing, so you always know what to expect at checkout.

Tracking Your Shipment

Once your order has been dispatched, you will receive a confirmation email with a tracking number. This allows you to monitor your shipment's journey, giving you peace of mind. You can use the tracking number on our website to see updates and estimated delivery times. Understanding your shipment status helps manage expectations, so you’re informed about when to expect your order.